Create an NDIS Website That Works
(Specifically for Canberra)
Building a great NDIS website in Canberra helps connect you with the community
and makes sure your services reach the people who need them.
Connecting with Your Canberra Community
Looking to create an NDIS website that actually connects with your audience?
Whether you’re in Canberra or anywhere else, we’ll help you understand how the right approach can make your website more effective, connecting you with those who need your services.
Athletic Koala has got your back.
We know how to build websites that work, using strategies that make your website real, helpful, and easy for people to use.
In this blog, we’re sharing tips that will help your NDIS website shine, plus there’s a video guide to walk you through it step-by-step.
Watch the Video Below for a Step-by-Step Guide
Keep It Real: No Stock Photos Here
First things first—ditch the stock photos. Real photos of your participants, your staff, and your activities make all the difference.
Authenticity builds trust, and that’s key for NDIS providers. Stock photos might look nice, but they put a wall between you and the people you want to reach.
Real photos, even if they aren’t perfect, show the warmth and realness of your services.
Share Useful Info That Helps People
Forget the old-school “7 reasons to choose us” lists. They’re outdated. Instead, share quality information that actually helps people make decisions.
Whether or not someone chooses your services, offering helpful advice will build your credibility. If you’re all about mental health, share tips on how to find the right provider for those needs.
Quality info is what sets you apart as a trustworthy expert.
Give Away Your Best Tips
Want to build trust? Share your knowledge. When you give useful info without expecting anything in return, people start to trust you.
Share tips on choosing a support coordinator or finding the right home care.
Be clear, be unbiased, and be helpful. It’s the best way to make people confident in your services.
Make Your Website Warm and Welcoming
Warmth is crucial. People want to feel seen and welcomed.
From the photos to the tone of the text, everything should show that you care.
A website filled with warmth helps potential clients feel reassured, which means they’re more likely to engage with your services.
Talk Like A Real Person
Skip the jargon and talk like a human.
People connect with real language, not “NDIS-speak.” Unless you have to, avoid words like “participants.”
Speak in warm, simple terms that make your services feel accessible, not intimidating.
Keep Navigation Simple
Make it easy for people to find what they’re looking for.
Keep your menu bar straightforward, with clear categories. Have pages for each service and for activities—let users see exactly how you can help them.
When people don’t feel overwhelmed, they’re more likely to stick around and explore.
Make Contact Easy
Your Contact Us page is the doorway for new clients, so keep it simple and effective. Put it right at the top right of your menu bar.
Use a friendly photo, make a clear promise to get back to people quickly, and avoid long, confusing forms.
People want to get in touch without a hassle—name, email, and message fields are all you need.
Avoid Long, Complicated Forms
Keep forms short and sweet. Most people visiting NDIS websites are on their phones, and nobody wants to fill out a 40-field form on mobile.
Name, email, phone, and a quick message—that’s enough. The less hassle, the better.
Build Trust with Real Promises
Make real, honest promises. Whether it’s getting back to inquiries within a day or sharing genuinely helpful info, trust is built when you’re transparent.
Small but real promises make a big difference to people who are looking for reliability.
Need Help Building Your NDIS Website?
Ready to create a website that truly represents your services? Athletic Koala is here to help. Watch the video above for a full walkthrough or get in touch today. We believe in creating authentic, user-friendly websites that work for you and your clients.
Let’s make your website the best it can be—reach out, and we’ll give it our best shot!